Customer Reviews & Testimonials

Over the past 22 years, Chimney Cricket has established a reputation for professional, courteous service and expert technicians. But don't take our word for it — read what some of our customers throughout the greater Philadelphia, Delaware County, Montgomery County and Chester County areas have to say:

You can also check out our latest reviews on Angie's List. 

"We had our first fire in the fireplace last night. Can't tell you how happy we are! The Chimney Cricket workers professional, courteous, and considerate. The job was done quickly. Communications were clear and timely. The guys cleaned up beautifully. Great, great job! Thank you so much!"
– Narberth, PA
Service: Chimney Reline, Chimney Sweep
"Positives: 1) Very responsive team: Peter, John, Phil all very customer-focused, professional and keen to answer questions. That's important because if you have the wrong types of repairs done in chimney then smoke or carbon monoxide can get into living space. 2) Very capable technicians: to a layman, the process of applying the cerfractory seems like lining your chimney with a thin layer of cement (it's not cement, but it looks like it). Phil, Dan, Brandon did a careful, thorough job, making sure that it was done correctly and showing me video afterward so I could also see the finished job. 3) Team was very careful and responsible: they took a great deal of care with tarps, scaffolding placement, etc. When by accident they broke a plastic furnace exhaust pipe, they took responsibility and replaced the pipe right away. 4) Very pleasant crew: Dan in particular is very good at "seeing things from customer's point of view". This is a very good thing. So overall I recommend Chimney Cricket very highly. - Thornton, PA
Service: Chimney Reline, Chimney Cap
"Extremely professional and courteous. Made sure that where they worked was kept clean throughout the whole project. Would highly recommend them to others."
– Media, PA
Service: Chimney Reline, Chimney Sweep
"The technician did a great job on the install of the chimney cap. I very much appreciated his feedback on my roof shingles since I never find myself on the roof!"
– Haverford, PA
Service: Chimney Cap, Chase Cover
"Thank you so much for promptly returning to cap my chimneys!"
– Media, PA.
Service: Chimney Cap
"The technicians provided very competent, professional, and courteous service in placing our chimney caps. They also thoroughly answered all my questions and concerns both before and after service."
– Newtown Square, PA
Service: Service Chimney Cap, Chimney Crown
"We have lived in our house for over 30 years and the fireplace has always tended to release smoke into the house.  During that time we have regularly had the fireplace cleaned and inspected. Last June,  we had to have our smoke chamber relined.  The man from Chimney Cricket told us that the chamber was badly designed and could not be made perfect, but that he thought he could do a bit of redesign...and that it should help with the smoking problem.  Well, it is December and we have just started using our fireplace.  The redesign has plainly helped enormously with the problem.  I only wish we had called these guys 30 years ago!  Anyway, this was the first time that anyone had suggested that  a fix was possible so many, many thanks Chimney Cricket!  Obviously these people really know their fireplace physics."
– Merion Station, PA
Service: Chimney sweep, Fireplace Smoke Chamber Redesign/Reline
"The technicians that come out are very reliable, courteous, and wear booties while in our home. They clean up very well after themselves and keep everything in order. Their price is reasonable for the work that's done."
– Wynnewood, PA
Service: Chimney sweep, Chimney Caps
"The technician gave me some advice on how to get my two wood-burning stoves started & working properly as well. They did a good job."
– Wallingford, PA
Service: Chimney sweep
"The technician was on time, efficient, completed the cleaning and shared the results. I have used this company for six years, twice a year, with no problems."
– Merion Station, PA
Service: Dryer Vent Cleaning
"The technician was very nice and helpful, not pushy."
– Springfield, PA
Service: Chimney Sweep
"The technician was on time, efficient, completed the cleaning and shared the results. I have used this company for six years, twice a year, with no problems."
– Merion Station, PA
Service: Dryer Vent Cleaning
"The technician was quick, efficient and showed me pictures of the inside of the chimney showing the needed repair. I was very happy with the work performed."
– Swarthmore, PA
Service: Chimney Sweep
"The technician was very courteous, professional and thorough... They got the work done and were all very polite and professional and cleaned up. I was very happy with the entire experience...I would definitely recommend them and they will be the people I call every year for my maintenance."
– Philadelphia, PA
Service: Chimney Reline, Chimney Sweep
"I have used Chimney Cricket for the past ten years. In that time, I have had the heater flu swept and inspected regularly and had the chimney lined and capped. The entire staff have always been friendly, efficient, competent, professional, flexible, honest, and reasonable. Unless the company is dissolved or bought by someone else, I won't use anyone but Chimney Cricket for my chimney needs in the future. This is one happy customer at a time when so many businesses are disappointing people for one reason or another! I am grateful to have Chimney Cricket on my "home help" resource list."
– Havertown, PA
Service: Chimney Sweep, Chimney Reline, Chimney Cap
"Overall, it went very well. The secretary asked pertinent questions that resulted in the conclusion that a sweep was probably all that was need to resolve the furnace's draft issue. The technician gave me a clear, concise written report detailing the problems with the original chimney liner, explained the issues in a manner that I could understand, and pointed out the various problems in the pictures he took of the chimney. We had a new liner installed and the technicians were personable, all work was performed in a professional manner, all debris was removed and the work area cleaned. This was a positive experience & I highly recommend the company."
– Newtown Square, PA
Service: Chimney Sweep, Chimney Reline
"Easy to set up appointment. Workers were punctual and professional. Good job explaining benefits of additional service, but no pressure. Plan to use again and would recommend."
– Merion Station, PA
Service: Chimney Sweep
"Chimney Cricket has been great each time we used them. They are a great company which we enjoy working with. They also honored the warranty on the cap we purchased with them."
– West Chester, PA
Service: Chimney Caps, Chimney Sweep
"Everyone was great - courteous, took time to explain things. I'd recommend you to anyone!"
– C.C.
Service: Chimney sweep and inspection
"Your company exceeded our expectations for quality of service and earned our trust. We chose your company based on your Angie's List rating..."
– Mr. & Mrs. H.
Service: Chimney sweep
"Outstanding professionalism and craftsmanship on a major repair job. I especially appreciated your efforts to keep my home and work site clean before, during and after these major repairs. Your were diligent and careful in placing the scaffolding so as not to damage the home exterior or a single branch of landscaping. All your crew were courteous, trustworthy and reliable. You promptly provided the detailed estimates and photographic record of the repairs required by my insurance company for full coverage. I am a VERY happy customer and would highly recommend you to others for all chimney work - big or small!"
– Ann F.
Service: Major chimney repair after chimney fire. Removed cracked tile liner and replaced chimney flu with an approved metal insert
"My wife and I are pleased with the results and found your entire staff to be very professional during the entire project."
– M.L.
Service: Fireplace Flue Reline

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  • Their price is reasonable for the work that's done. Wynnewood, PA
  • I have used this company for six years, twice a year, with no problems. Merion Station, PA
  • The technician was very nice and helpful, not pushy. Springfield, PA
  • I was very happy with the work performed. Swarthmore, PA
  • The technician was very courteous, professional and thorough... Philadelphia, PA
  • I am grateful to have Chimney Cricket on my "home help" resource list. Havertown, PA
  • This was a positive experience & I highly recommend the company. Newtown Square, PA
  • Easy to set up appointment. Workers were punctual and professional. Merion Station, PA
  • Chimney Cricket has been great each time we used them. West Chester, PA
  • Everyone was great—courteous, took time to explain things. I'd recommend you to anyone! —C.C.
  • Your company exceeded our expectations for quality of service and earned our trust. —Mr. & Mrs. H.
  • My wife and I are pleased with the results and
    found your entire staff to be very professional during the entire project. —M.L.
  • Outstanding professionalism and craftsmanship on a
    major repair job. —Ann F.